Privacy Policy

1. Information We Collect

We collect information that helps us provide you with a secure, straightforward shopping experience for our fencing and outdoor hardware products.

Information You Provide Directly:

• Contact & Account Details: Name, email address, shipping/billing address, phone number.
• Payment Information: Credit/debit card details (processed securely via our payment partners), PayPal email/account. We do not store full card numbers on our servers.
• Order Details: Products purchased (e.g., Afoxsos balusters, Angel Sar privacy screens, Amucolo chicken wire), order history, project notes.
• Communication Records: Emails, chat logs, or support requests sent to [email protected].

Information Collected Automatically:

• Device & Browsing Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site.
• Cookie & Tracking Data: See Section 5 for details.

2. How We Use Your Information

We use your data with the same reliability we build into our Acorn welded wire or Afoxsos deck systems—only for clear, purposeful functions:

• To Process & Fulfill Orders: To complete your purchase, arrange shipping (including our free EMS shipping on orders over $50), and send order confirmations/tracking.
• To Communicate: To respond to your inquiries, provide customer support, and send essential service updates.
• To Improve Our Website & Products: To analyze site performance, optimize your shopping experience, and develop new products like garden fencing or hardware cloth that meet DIYer needs.
• For Security & Fraud Prevention: To protect your transactions and our website from unauthorized activity.
• For Legal Compliance: To meet applicable laws, regulations, and tax requirements in the US and internationally.

3. Data Sharing & Disclosure

We share information only when necessary, with partners who uphold our standards of security and service:

• Payment Processors: Trusted partners like VISA, MasterCard, JCB, and PayPal to securely handle transactions.
• Shipping & Logistics Providers: To deliver your fencing materials, T-posts, or railings to your doorstep.
• Service Providers: Companies that assist with website hosting, analytics, customer support, and marketing (under strict confidentiality agreements).
• Legal Authorities: If required by law, regulation, or legal process (e.g., court order).
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred as part of that transaction, with notice provided.

4. Data Storage & Security

We protect your data with the same diligence we apply to selecting durable outdoor materials:

• Storage Location: Data is stored on secure servers, primarily in the United States, with appropriate safeguards for international transfers.
• Security Measures: We use industry-standard encryption (SSL), firewalls, and access controls. Payment details are encrypted and processed via PCI-compliant partners.
• Retention Period: We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

5. Cookies & Tracking Technologies

Like precise measurements in fencing, cookies help us optimize your site experience:

• What We Use: Essential cookies (for site functionality), analytics cookies (to understand site traffic and DIYer preferences), and preference cookies (to remember your settings).
• Your Control: Most browsers allow you to manage cookie preferences. Disabling cookies may affect site functionality.
• Third-Party Tools: We may use analytics services (like Google Analytics) to improve our website. These providers have their own privacy policies.

6. Your Rights & Choices

You have control over your data, just as you have control over your DIY projects:

• Access & Correction: You can request access to, or correction of, your personal data.
• Opt-Out: You can unsubscribe from marketing emails via the link in any email.
• Data Deletion: You may request deletion of your data, subject to legal retention requirements.
• Do Not Track: Our site does not currently respond to “Do Not Track” signals, but you can adjust cookie settings as above.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. International Data Transfers

We ship globally (excluding some remote regions and parts of Asia), and data may be transferred to countries outside your residence. We ensure such transfers comply with applicable laws (e.g., GDPR for EU customers) and use safeguards like standard contractual clauses where needed.

8. Children’s Privacy

Our website and products are intended for adults (18+). We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy as our business evolves, just as we expand our product line from Amamoi garden fencing to Afoxsos specialty hardware. Changes will be posted here with an updated “Last Updated” date.