At Dewalt Tools Shop, we stand behind our fencing and outdoor hardware with the same confidence we hope you have in your DIY projects. We want you to be completely satisfied with your purchase of Afoxsos deck railing systems, Angel Sar privacy screens, Amucolo chicken wire, or any other product from our curated selection. If something isn’t right, our straightforward returns process is here to help.

Our Returns & Exchanges Promise

We’ve designed this policy to be as clear and reliable as our Acorn welded wire fencing—simple, secure, and built to serve the global community of DIYers, gardeners, and homeowners who trust us for their outdoor solutions.

Key Policy Summary

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Contact us first for a Return Merchandise Authorization (RMA) number.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.
  • Exchanges: Subject to product availability. We recommend returning and placing a new order for fastest service.
  • Return Shipping: Customer is responsible for return shipping costs unless the item is defective or we made an error.

The Detailed Returns & Exchanges Process

1 Initiate Your Return Request (Within 15 Days)

Email our support team at [email protected] within 15 days of receiving your order. Please use the template below to ensure we have all necessary information to assist you quickly.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dewalt Tools Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert] Product(s) for Return/Exchange: [e.g., Afoxsos T-Posts, Angel Sar Garden Fencing] Reason for Return/Exchange: [e.g., Wrong item received, Changed my mind, Defective part] Preferred Resolution: [Refund / Exchange for (specific product if known)] I confirm the item(s) are unused and in their original packaging. My Shipping Address: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please provide the RMA number and return instructions. Thank you, [Your Name]

2 Receive Your RMA & Instructions

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items back without an RMA number—it helps us process your return efficiently upon arrival.

3 Ship Your Return

Securely package the item(s) in their original packaging, include all parts and manuals. Place the RMA number clearly on the outside of the box. Ship the package to the address we provide. We strongly recommend using a trackable shipping service and retaining your proof of postage.

4 Our Inspection & Your Refund/Exchange

Once we receive your return, our team will inspect it within 3-5 business days to ensure it meets our return conditions.

  • For Refunds: Upon approval, your refund will be processed to your original payment method (VISA, MasterCard, JCB, or PayPal).
  • For Exchanges: If the requested exchange item is in stock, we will ship it out via your chosen shipping method. If out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Timeline: Please allow 5-10 business days for the refund to appear in your account after we approve it. The exact timing depends on your bank or payment processor (VISA, MasterCard, JCB, PayPal).

Method: All refunds are issued to the original payment method used for the purchase. Shipping fees (both original and return) are non-refundable unless the return is due to our error or a defective product.

⚠️ Important: Non-Returnable Items

To ensure safety, hygiene, and compliance, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Cut-to-Size or Customized Products: Any fencing materials, wire, or hardware that has been cut, altered, or customized to your specific measurements after purchase (e.g., cut lengths of welded wire, custom-sized privacy screens).
  • Opened/Broken Bulk Packaging: Products where the original bulk packaging has been opened and the contents cannot be resold as new (e.g., opened rolls of Amucolo Chicken Wire or Hardware Cloth).
  • Special Order Items: Products specifically ordered for you that are not part of our standard inventory.
  • Final Sale Items: Any item explicitly marked as “Final Sale” on the product page.

This policy reflects the practical nature of our products—once materials are cut or adapted for your unique project, like installing Afoxsos balusters or garden fencing, they are considered used and cannot be restocked.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us immediately at [email protected] with photos of the product and packaging. We will cover all return shipping costs and expedite a replacement or full refund. Our goal is to resolve such issues as swiftly as our free EMS shipping on orders over $50.

International Returns

As we serve customers globally (excluding some remote regions and parts of Asia), please note that return shipping costs for international orders are the customer’s responsibility. Refunds will be issued in the original currency of purchase. Any customs duties or import taxes incurred on the returned item are non-refundable.

Need Help? Contact Our Team

We’re here to assist, just like we’re here to provide the right deck railing system or garden fencing for your space.

Email: [email protected]
Mail: Dewalt Tools Shop, Returns Department, 4633 Formula Lane, Dallas, TX 75207, US

We aim to respond to all inquiries within 2 business days.

Thank you for trusting Dewalt Tools Shop for your outdoor project needs. We value your business and are committed to ensuring your satisfaction—from the moment you choose your Acorn Hardware to the completion of your DIY fence.

Building trust, one secure transaction at a time.