Welcome to Dewalt Tools Shop, your trusted partner for durable fencing and outdoor hardware solutions. We cater to the global community of dedicated DIYers, gardeners, and homeowners who value quality, reliability, and straightforward service—whether you’re installing Acorn Hardware welded wire fencing, building with Afoxsos deck railing systems, or securing your garden with Angel Sar privacy screens.
This policy is designed to be as clear and dependable as our products. Below you’ll find everything you need to know about getting your order and what to do if you need to make a return.
Our Commitment to You
We stand behind every product we sell, from Amucolo chicken wire to Afoxsos T-Posts. Our policies are built to ensure your satisfaction from project planning to completion.
Shipping Information
We ship worldwide (excluding some remote regions and parts of Asia) and offer two reliable shipping options to get your materials to you.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.
Shipping Methods & Delivery Times
- Standard Shipping: Shipped via DHL or FedEx.
- Cost: $12.95 USD.
- Estimated Delivery: 10-15 business days after shipment.
- Free Shipping: Available on orders over $50 USD, shipped via EMS.
- Cost: Free.
- Estimated Delivery: 15-25 business days after shipment.
Please note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen carrier delays. International customers may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If something isn’t right, our straightforward process is here to help.
Key Policy Summary
- Return Window: 15 days from the date you receive your item.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Process: Contact us first for a Return Merchandise Authorization (RMA) number.
- Return Shipping: Customer is responsible for return shipping costs unless the item is defective or we made an error.
The Detailed Returns & Exchanges Process
- Initiate Your Return Request (Within 15 Days)
Email our support team at [email protected] within 15 days of receiving your order. Please include:- Your Order Number
- Product(s) for Return/Exchange (e.g., Afoxsos Garden Fencing, Angel Sar Chain Link Slats)
- Reason for Return/Exchange
- Your Preferred Resolution (Refund or Exchange)
- Your Shipping Address
- Ship Your Return
Securely package the item(s) in their original packaging with all parts and manuals. Clearly mark the RMA number on the outside of the box and ship it to the address we provide. We strongly recommend using a trackable shipping service. - Our Inspection & Your Resolution
Once received, our team will inspect the return within 3-5 business days.- For Refunds: Upon approval, we will process your refund.
- For Exchanges: If the item is in stock, we will ship it promptly. If unavailable, we will contact you to discuss alternatives or issue a refund.
Refund Timeline & Method
- Timeline: Please allow 5-10 business days for the refund to appear in your account after we approve it. The exact timing depends on your bank or payment processor.
- Method: All refunds are issued to the original payment method used for the purchase (VISA, MasterCard, JCB, or PayPal). Original and return shipping fees are non-refundable unless the return is due to our error or a defective product.
⚠️ Important: Non-Returnable Items
To ensure safety, hygiene, and compliance, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Cut-to-Size or Customized Products: Any fencing materials, wire, or hardware that has been cut, altered, or customized to your specific measurements after purchase (e.g., cut lengths of welded wire, custom-sized privacy screens).
- Opened/Broken Bulk Packaging: Products where the original bulk packaging has been opened and the contents cannot be resold as new (e.g., opened rolls of Amucolo Chicken Wire or Hardware Cloth).
- Special Order Items: Products specifically ordered for you that are not part of our standard inventory.
- Final Sale Items: Any item explicitly marked as “Final Sale” on the product page.
This policy reflects the practical nature of our products—once materials are cut or adapted for your unique project, they are considered used and cannot be restocked.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is incorrect, contact us immediately at [email protected] with photos of the product and packaging. We will cover all return shipping costs and expedite a replacement or full refund.
International Returns
For our global customers, please note that return shipping costs for international orders are the customer’s responsibility. Refunds will be issued in the original currency of purchase. Any customs duties or import taxes incurred on the returned item are non-refundable.
Need Help? Contact Our Team
We’re here to assist, just like we’re here to provide the right deck railing system or garden fencing for your space.
- Email: [email protected]
- Mail: Dewalt Tools Shop, Returns Department, 4633 Formula Lane, Dallas, TX 75207, US
We aim to respond to all inquiries within 2 business days.
Thank you for trusting Dewalt Tools Shop for your outdoor project needs. We value your business and are committed to ensuring your satisfaction—from the moment you choose your Acorn Hardware to the completion of your DIY fence.